At Jimmy HVAC Canada, we want you to be delighted with your purchase. If, for any reason, you are not, we offer a 10-day return window from the date of delivery for eligible products.

Return Eligibility

You can request a return or refund if:

  • The product is defective, damaged, or not as described on our website.

  • The request is made within 10 days of receiving your order.

Please ensure that returned items are in their original condition, including all accessories, manuals, and packaging.

Return Shipping Cost

All returns are free of charge. We’ll provide a prepaid shipping label or arrange pickup through our courier partner once your return request is approved.

Refund or Replacement Options

After inspecting the returned item, we will offer one of the following options based on your preference and product availability:

  • Replacement: A new item will be shipped to you at no cost.

  • Refund: A full refund will be issued to your original payment method within 5–7 business days after approval.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless they arrive damaged or defective. Please contact us for clarification before returning.

How to Start a Return

To request a return, contact our support team at:
Email: contact@jimmyhvac.com
Call: +1 (905) 462-4270